Sales conditions

A) How long will my order take to arrive?

The delivery time for standard shipping is:

• Mainland Spain: 1–3 business days.
• Portugal: 1–4 business days.
• France: 2–5 business days.

If you make the purchase on business days after 16:00, on Saturday, Sunday, or holidays, the processing of the order and shipping will be handled the next business day. There are no deliveries on holidays, Saturdays, or Sundays.

The delivery time for express shipping is 1 business day. Orders placed after 16:00, on Saturday, Sunday, or holidays, will be processed the next business day. There are no deliveries on holidays, Saturdays, or Sundays.

Delivery times are not contractual and do not entitle you to a refund.

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B) Where can I receive my purchase?

We ship to the delivery address you provide, within the European Union, in Spain (Peninsula and Balearic Islands). The delivery address can be different from the buyer's (ideal for gifts or delivery at work).

Canary Islands: we ship through Banango. Download the app from this link and you will find all our products with no surprises, no customs, and with management included.

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C) How much does shipping cost?

They depend on the weight, amount, and destination of your order:

• Free from €85 in mainland Spain.
• Balearic Islands: free from €160.
• Ceuta and Melilla: we do not ship.
• Outside mainland Spain and the Balearic Islands, no free shipping applies.

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D) Which shipping company do we use to send the package?

We work with GLS and TIPSA to ensure fast and secure deliveries. When your order is on its way, you will receive an SMS with the notification and tracking number.

With standard shipping service: the agency is not required to call before delivery. After a first failed attempt, they may leave the package at a nearby pickup point and notify you by email for collection.

More GLS information here.

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E) How can I track my shipment?

We will send you an email with the tracking number and the link to check the status of your package.

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F) What payment methods are available?

• Credit or debit card
• PayPal
• Apple Pay (mobile)
• Bizum
• Cash on delivery (+3€)

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G) How can I apply two discount codes to my order?

After completing the order, on the address and summary screen you can apply the available discount code.

Unfortunately, it is not possible to combine multiple codes in the same order. Always check their validity and expiration.

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H) How are discounts calculated?

• Discounts are calculated on the product amount, not on shipping.
• Tax-free days: VAT is deducted from the products (not from shipping).
• Free shipping days: the standard national peninsular shipping (4.99€) is deducted.

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I) How to manage exchanges and returns?

To manage exchanges and returns, use this link:

MANAGE EXCHANGES & RETURNS

Also check our Return Policy.

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J) Quality claim

The garment may be replaced or repaired. We cover the repair or replacement and all incurred shipping costs. If the warranty claim is not accepted after technical evaluation due to non-compliance with the indicated conditions, we will contact you within 15 business days to coordinate the return shipment with freight collect (charged to the customer upon delivery).

Common cases of rejection due to misuse:

• Exceeding the three months period from delivery to make a claim.
• Not following washing and care instructions.
• Use of deodorants with chemicals that discolor fabrics.
• Use of chemicals or bleaches in washing.
• Sun fading (discoloration from direct sun drying).
• Alterations or modifications that damage the last.
• Ironing of prints/appliques/embroidery.
• Washing of glued items (shoes, sandals, belts, hats, bags).
• Normal wear of the garment.

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K) Order cancellation

Once the order is processed, cancellation has a charge of 3€ for handling fees. If it has already been shipped, the shipping costs and the additional charge of 3€ will be deducted.

Questions about your shipment? Write to us at info@zebramaduixa.es